Van Goghs Refund and Returns Policy.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Only items that have been purchased directly from Van Goghs, either online or at a Van Goghs Retail Store, can be returned to Van Goghs. Van Goghs products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
VAN GOGHS CO.,LTD
159/326 Paniad Chang 5/1
Banglamung district, Pattaya
Chonburi 20150
Thailand
Shipping returns
To return your product, you should mail your product to:
VAN GOGHS CO.,LTD
159/326 Paniad Chang 5/1
Banglamung district, Pattaya
Chonburi 20150
Thailand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at
Line: @vangoghs
Tel: +66(0)933766658
for questions related to refunds and returns.